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Frequently Ask Questions - FAQ
- No, you don’t need to. You can make purchases and check out as a guest every time.
- However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
- Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
- Shop for the items you want and add it to your shopping cart.
- When you have finished, you can proceed to your shopping cart and checkout.
- Check and ensure that all information is correct before confirming your purchases and payment.
- You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
We accept payments via:
- GCash
- Online Banking (Union Bank, BPI, RCBC)
- Over the counter (7-Eleven, Cebuana, Palawan, etc)
Note: Placing order will redirect you to BUX payment platform. Our website is using BUX payment for our payment transactions.
- Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
- You can add your coupon code in your Shopping “Cart” or “Checkout” page and click apply. Please note that we are unable to manually apply the coupon code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
- After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your payment has been confirmed and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
- We sell products from neighboring countries like China, Thailand, Japan, Korea, Australia, and products that are manufactured in the Philippines.
- Our enterprise is registered to operate online and we focus on E-commerce platform, so we only sell our products online to people of the Philippines.
SHIPPING & DELIVERY
Shipping fee(s) is based on weight of the product.
Example Computations:
Metro Manila
- .500 kg = 90
- 1 kg = 125
- 1.5 to 3 kg = 185
- In general, we need 1 to 2 business days to prepare your order, excluding weekends and public holidays; however, if the payment is received before 9:00 AM on the day you placed your order, your order will be processed within 24 hours.
- Order will be delivered within 5-7 working days nationwide.
- Items from the Philippines will be delivered 1-3 days NCR & 5-7 days Provinces.
This estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, and any other event beyond our direct control.
- Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders.
- Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
- We apologize for sending you an incomplete order. Please open a ticket for support or contact our Customer Service Team at admin@bayrepenterprise.com and we will get back to you as soon as we can.
- We apologize if you had received a defective item from us. Please open ticket for support or contact our Customer Service Team at bayrepenterprise@gmail.com with a snapshot of the product and we will get back to you as soon as we can.
- We apologize for sending you the wrong item. Please open ticket for support or contact our Customer Service Team at bayrepenterprise@gmail.com and we will get back to you as soon as we can.
- We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures. Please open ticket for support.
- You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at bayrepenterprise@gmail.com open ticket for support and we will assist you further.
- There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
RETURN & EXCHANGE
We want you to be happy with your purchase. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items within (15) days if the following conditions are met:
- Purchased item should be returned within 15 days upon receipt
- It must be in its original packaging with product tag intact
- It must be unworn, unused, unwashed and in its original condition
- Original receipt would need to be included
If none of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, Please open ticket for support or send us an email at bayrepenterprise@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- All items that are returned and exchanged can only be made once.
- We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
- BAYREPENTERPRISE makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
